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Customer Service Representative - Legal Advertising, The Baltimore Sun, Baltimore

Overview:

Join Baltimore’s leading media company, The Baltimore Sun Media Group!  The Baltimore Sun Media Group is looking for a detailed, customer service orientated professional to join our legal advertising team.

The Legal Customer Service / Ad Order entry Specialist is a full-time position (8:30 to 5:00 PM Monday through Friday).

Responsibilities:

Primary responsibilities include, data entry of legal advertising copy, logging work flow, updating files, preparing billing, researching inquiries, coordinating workflow, some proof reading and various other tasks related to processing legal advertising.

  • Follow standards of procedure
  • Help prioritize work
  • Respond promptly to telephone inquiries
  • Type ads into system
  • Proof read ads as needed
  • Prepare lists for production, record keeping, and clients
  • Assist with client disputes
  • Back-up all/any staff positions as needed
  • Keep Supervisor abreast of any changes/problems
  • Demonstrate superior customer service at all times
  • Respond to needs of the department/Supervisor

We offer:

  • Entrepreneurial, innovative, rewarding and team oriented work environment
  • Competitive compensation package
  • Comprehensive benefits package that includes medical, dental and vision insurance, 401K, paid vacation and personal days.
  • Paid training

Qualifications:

  • High School Diploma or equivalent
  • One to three years customer service and administrative experience
  • Strong attention to detail and proofreading skills
  • Ability to work in a fast paced, deadline orientated environment.
  • Accurate typing and spelling.
  • Proficient in Word, Excel and other Microsoft software.
  • Must possess excellent customer service skills, strong communication and organizational skills
  • Possess the ability to deal with complicated billing issues

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